TeleVantage - ViewPoint TeleVantage ViewPoint gives you access to all of TeleVantage's features in an easy-to-user Windows interface. With ViewPoint you can point and click to play voice
messages, place and receive calls, manage multiple active calls, access contacts and users, and so on. You can install and run ViewPoint on Windows 98, NT, ME, XP, 2000, and 2003 computers that are networked
to the TeleVantage Server. Most of the functionality that is available in ViewPoint can also be accessed by TeleVantage ViewPoint Web Access, a web based user interface. No need to learn cryptic commands
With traditional phone systems, over 80% of the productivity enhancing features are never used due to the complexity of arcane key commands. With
TeleVantage, an intuitive Windows interface puts all basic and advanced features at your fingertips, reducing the learning curve and increasing productivity. Whether you're an operator handling all of a
department's calls or a manager with an important one, you can easily drag and drop to transfer or conference, and point and click to call contacts or listen to voice mail. When calling or transferring,
users can pick from a list of extensions and see in advance who is already on a call, saving time while letting you avoid interruptions. Even without a PC, phone users hear simple, verbal menus to guide them through all call
handling actions (transfer, conference, park, call forwarding), voice mail options, and account setup.
Save time by call screening
See the names of incoming callers before you answer, so you can choose whether to take the call or not. TeleVantage can announce the name of the person who is calling over the PC
speakers or phone while the caller still hears ringing, so with a single key you can accept the call or send it to voice mail. Even screen voice messages as they're being left and interrupt to
take the call if you choose. Easily provide private extensions to important contacts so that TeleVantage recognizes their calls from whatever number they are dialing from - even when
caller ID is not available. Let your teams work smarter
TeleVantage increases communication between workers even when they're not on the phone.
Personal statuses such as "Available," "In a Meeting," and "On Vacation" inform your team of
your location and availability, while the Extensions View shows who's currently in the office or on a call. Easily share your voice mail, contacts, and call monitor with co-workers as needed.
Define custom workgroups of users and contacts to effectively manage team-based call handling, voice mail broadcasts, and group call pickup. Create workgroups to match your
department structure, so assistants and other users can easily see who in the department is available to take a call. TeleVantage will dramatically improve your company's teamwork and internal communications.
Comprehensive call center at a fraction of the cost.
The TeleVantage Call Center fuels your business with more productive agents. Whether your agents are taking orders or helping customers, your call center's performance is critical to
your reputation and is often the most important factor in achieving your business's growth and profitability goals. The TeleVantage Call Center gives you the tools you need to make agents
more productive and callers more satisfied with your business. |
